Return & Refund Policy

Returns
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Refunds
Approved refunds will be processed back to your original payment method within a reasonable timeframe.

Non-returnable items
For hygiene and safety reasons, certain items may not be eligible for return unless defective.

How to request a return
Please email us at support@casacharm.xyz with your order number and details.